4.23.2009

Is your LinkedIn Address Book unavailable? Here's a workaround

LinkedIn has great customer service, but needs to fix its software.

I'm a heavy LinkedIn user, finding it invaluable for tracking down people when I don't have their current contact information. In our industry, people move around a lot!

Every couple of months, something gets screwed up in LinkedIn-Land, and my address book disappears.

Each time, I report the same problem, they send me back the same workaround, and then a few days later, they fix the problem. (I've just compared the responses they've sent each time, and it's the same workaround.)

Oddly, this workaround doesn't seem to be in their user-searchable knowledge-base. I'm guessing that the "nojs" at the end of the URL means "no JavaScript."

I'm sharing this in the hopes that it's helpful for you. By the way, kudos to their customer support team: They responded in less an hour.

Today's problem report:

Hi, folks,

For the past several days, attempting to look at my contacts brings up the error message:

We are sorry, the address book is unavailable. Please try again later.

Can you please fix it? (This problem occurs frequently in my account.)

Thanks! -A

Today's reply:

Dear Alan,

Thank you for contacting LinkedIn Customer Support. We apologize for the inconvenience you have experienced. We are aware of the issue you are currently experiencing and we are working diligently to resolve it. In the mean time, please use the following link to access your connections and contact list: http://www.linkedin.com/connectionsnojs.

We appreciate your patience.

Thank you for being a valued member of our LinkedIn community!

Regards,

Donne
LinkedIn Customer Support

1 comment:

info said...

Thanks for sharing this. I found their customer support to be quick as well.

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Co-founder and editorial director of BZ Media, which publishes SD Times, the leading magazine for the software development industry. Founder of SPTechCon: The SharePoint Technology Conference, AnDevCon: The Android Developer Conference, and Big Data TechCon. Also president and principal analyst of Camden Associates, an IT consulting and analyst firm.